All Products ordered from us can be cancelled within 24 hours free of charge, but orders cancelled after 24 hours are subject to a handling fee equalling 50% of the item price. We thank you in advance for your understanding.
If you have any doubts about sizing or other shopping issues, please feel free to contact us by email or Tidio, and we will definitely try our best to help you out.
Here we list measurement guide for both gender. If you are doing Cross Cosplay. Make sure you send us right measurements. Have fun!
Total Delivery Date = Processing Date (5-15 days) + Shipping Date (depends on the Delivery Method you prefer to use on your order)
Australia, Austria, Belarus, Belgium, Bulgaria, Canada, Croatia, Czechia, Denmark, Estonia, France, Georgia, Germany, Gibraltar, Greece, Hong Kong SAR, Hungary, Indonesia, Ireland, Italy, Japan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Malaysia, Mayotte, Moldova, Myanmar (Burma), Netherlands, New Zealand, Norway, Philippines, Portugal, Romania, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States, Vietnam, Cambodia, Mongolia, Malta, Réunion
2.Rest of world(countries not included in the above)
Most Orders(Except the custom-made costumes) will be Processing in 5-15 business days.
During Halloween time, the time maybe around 20 working days due to the heavy workload that time.
Email: support@crazecosplay.com
Phone: +86 132-4751-7307 (Business cooperation)
Tel: +1 (779) 379-9892 (English Support, Accept SMS contact, Customer service: Customer Service Hours: Monday - Saturday 9:00 a.m. - 6:00 p.m. CST. Except statutory holidays.)
Room 1714, 17th Floor, Xinkai Square,Baohua Gongye Ave, Nanhai District, Foshan, Guangdong Province, China 528000
It is our great honor that you choose our site for your cosplay costume. Your satisfaction is the most important thing we continuously pursue. If regrettably, you find our costume(es) have the following issues that could not meet your requirements, you have the right to return the costume(es) to get a refund. We also will check each order before we arrange shipment.
Step 1: Please contact our customer service by email support@crazecosplay.com within 30 days of receiving your package, describing the problem you encountered and providing a few clear photos of the product you received. Our customer service will decide whether we can provide a return/exchange service based on the information you provide.
Step 2: If it is confirmed that the product can be returned, our customer service will inform you of the return address and details of other return requirements. Please return the product in its original condition within two weeks of delivery. Delivery must be by air mail provided by the local post office. And we are not responsible for the return freight that the customer has to bear.
Step 3: Upon receipt and inspection of items to be returned in their original condition, we will arrange refund or replacement within 3 working days (excluding weekends and holidays).
Customers should contact us within a week of delivery of items and email us photos to support the claims if you find the package missing item(s) and costume with the wrong size. We can arrange a new shipment of the missing items for free. Especially for Wrong size costumes, once confirmed the error occurred in our side, we will make a new one free (the 1-2 inches difference will be acceptable and 1-2 inches difference is normal); if this caused by the wrong measurements customer provided, CrazeCosplay are not responsible for this, if the customer wants to order a new one, we can offer the best discount for the new order, in this situation if size revision needed, customers should send the costume back to us at their own cost and we will charge buyers for the revision at cost.
We do NOT accept refunds and exchange for the item we didn't make wrong, but if the size is really different from your measurements, we will make a new one free for the wrong parts. (this only provide for people who choice customize the size, people email us the measurements will not available for this policy)
Following Items Excluded From Returning or Exchanging,
Important:
The following reasons are COVERED by our Return/Refund Policy. (Within 30 days of receipt)
The following reasons are NOT covered by our Return/Refund Policy.
CrazeCosplay.com ships all orders to the shipping information address provided by the customer. Customers are responsible for submitting complete address information required. In the event that necessary shipping information is left off the order during the checkout process, We will ONLY able to proceed refund if we sent the package to the wrong shipping address. (which different from order shipping information.) We will NOT able to proceed refund if we sent the package to the correct shipping address.
CrazeCosplay.com is not responsible for any additional charges needed to reship or retrieve a package. The shipping fee depend on which shipping method you choose. If you want to upgrade to UPS/FedEx, customers need to pay the extra shipping fee to our Paypal support@crazecosplay.com account immediately.
If you need a refund or return service, you should contact us (e-mail or telephone) within 7 days after the delivery of the goods and send us the photos by e-mail to start the refund or return service.
If you have received the package we shipped to you, you need to return the package you received to us, and you need to bear the returned freight. After we receive the package you shipped back to us, we will check whether the clothes will affect the second sales. If it does not affect the continued sales, we will return your money to your PayPal within 3 days.
If you apply for a refund before we ship, we will return your money to your PayPal account within 3 days
If we (crazecosplay) ship the wrong size or the product you need, we will pay the returned freight. However, if the consumer buys the wrong clothes or products of the wrong size, the consumer needs to bear the freight returned to us(crazecosplay)
About Address:
Our return and exchange address and contact information is:
Room 1714, 17th Floor, Xinkai Square,Baohua Gongye Ave, Nanhai District, Foshan, Guangdong Province, China 528000
Name: xieyongqian
Phone: +86 13631470379
Email: support@crazecosplay.com
(For more helps about returns/exchange and refunds you can get contact with our customer service department: Contact Us)
For the above policies we reserve the right of final explanation.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
